Notes from the Lake

The official Blog of Lake Austin Spa Resort.

Showing posts categorized as “Tracy’s Notes.”

Agenda? What Agenda?

21st November 2012

Today I had the pleasure of speaking with a guest about her stay.  As I do most days, I talk to guests about how their stay is going, if they need or want anything that will make them more comfortable or their stay more enjoyable and what their plans are for the remainder of the day.  Today a guest stopped me in my tracks with her response.  After telling me her stay was going great, she was really enjoying herself and there was nothing I could do to make her more comfortable, I asked…

50/50 Chance

8th October 2012

Two years ago I was the primary caregiver for a family member that was diagnosed with invasive breast cancer.  She endured a lot over the course of a year, including five surgeries and six rounds of chemotherapy.  The day of her first surgery, when her cancer was formally diagnosed, the surgeon came to her room to check on her after surgery and informed us that the cancer had spread. He felt that 10 or 12 lymph nodes were involved and he pompously pronounced that she had a 50/50 chance…

Last week, I was talking to my sister by phone when she relayed a very cute story to me. She told me that her neighbor's four year old, Sam, had sprained his ankle and was hobbling around. My sister, Terri, and her neighbor were visiting when Sam limped into the room to tell his mother something very important. As he stood there excited to tell them this very important piece of news, a perplexed look crossed his face when he whined, "it took me so long to walk in here, I forgot what I…