Privacy Policy

Your Privacy is Important to Us

Our Commitment to Your Privacy

At Lake Austin Spa Resort, we value your privacy. We are committed to protecting the confidentiality of your personal information. This notice explains what we do with the information you provide to us, and how we protect it.

Information We May Collect From You

In order to provide services and accommodations for our guests, we must collect personal information. We will collect your name, home address, telephone number, email address, credit card number and security code, as well as other information including a summary of your medical and health history. We may also collect information to confirm your identity upon check-in, such as your driver’s license.

We will also collect personal information you provide on applications related to our services, disclosures and releases we may require of our guests, written and electronic communications from you, and from your transactions with us.

By booking, you authorize Lake Austin Spa Resort and LakeHouse Spa to send text messages and emails with details regarding your reservation information and other offers. Message/data rates may apply. Consent is not a condition of purchase.

Safeguarding Your Information

We maintain strict control over access to your personal information, and only employees with business “need-to-know” may access your personal data. We do not sell or rent the personal information you provide to anyone. We do not share your personal information with other companies who might want to market their products or services to you.

We will not use or disclose your protected medical or health information without written authorization from you. If you authorize us in writing to release your medical or health information and wish to change your authorization, you may do so in writing at any time.

If we hire other parties to help us conduct our business, we require them to protect your personal information. Further, we do not permit them to use or share your personal information for any purpose other than the work they are doing on our behalf, or as required by law.

We will comply with legal requirements regarding the release of your personal information, such as in response to a subpoena or other legal process.

We treat the information of our current and former guests in the same manner.

Contacting Us

You may request access to the personal information we collect from you. Please make your request in writing and send it to: Lake Austin Spa Resort, Attn: General Manager, 1705 S. Quinlan Park Road, Austin, Texas 78732. The letter should include your full name, home address, and telephone number. We may charge a reasonable fee to cover our copying and postage costs. If you believe the personal information you provided to us is incorrect, you may send us a correction, in writing, to the above address.

We reserve the right to modify this Notice of Privacy Practices at any time, and to make the new Notice effective for all guest personal information maintained by us. If you wish to review the most current Notice, please visit www.lakeaustin.com.

We will comply with legal requirements regarding the release of your personal information, such as in response to a subpoena or other legal process.

We treat the information of our current and former guests in the same manner.